NET 10 Reviews

by Carol -- March 9th 2007 -- Shelby, NC

I am very pleased with my net 10 wireless phone and in particular net 10's customer service...they are wonderful folks...very courteous and professional when they talk to their customers. I didn't like the phone number that initially came with my telephone (three sixes in a row in the phone number) so since I am a bit superstitious I requested that my number be changed....they sent me a new Sim card and I got it in an extremely timely manner and got help with the folks in customer service to get me back on line again the same day that I received my new Sim card. Wonderful service...cannot say enough nice things about net 10. I'd recommend this company to anyone....great customer service and 10 cents a minute...who could ask for anything more.

by jm -- February 24th 2012 -- gj, CO

I have never experienced such horrible service in my life. I needed my new phones shipped to my hotel when I was traveling on business. After having to buy 2 temp pre-paid phones while we were waiting for them to arrive, I spent hours trying to figure out the hold-up. Then my order was cancelled. No explanation. I got home. I tried to re-order over the phone. Computers went down 4 times during call. I gave up. Tried to order on-line. Order finally went through. Paid extra for next day air verses FREE three day shipping. All my clients have my cell #. Old cell not working. I expect phones next day, and I needed them the next day, hence the extra expense... like sprint or at&t, if they next day then you get it next day. Over 10 days later I finally got them. Many phone calls. Mind you, every time I called, I waited on the phone for 30 minutes to an hour... time after time after time. Today. Just tried to set them up... one doesn't work - problem with port and bad sim... they are going to send me a new sim. Port pending still. Other phone - we can make calls just can't receive them... I am so frustrated. I kept telling my husband $30 a month per phone unlimited everything is not worth bad customer service. He thought it would get better that it was a fluke. I can tell you this is how this company operates. It is skocking and I am so angry. Latest incident, I was on the phone trying to fix the problem, I was disconnected. I called back at 8:30pm, held for over an hour... not unusual. Finally called them with another phone. They are closed. How long would they have left me on hold??? Til tomorrow morning? I would think a phone company would have better phones and better phone etiquette than that! My phone issues wait... as do my clients... I encourage you to stay away!

by Steve -- February 11th 2012 -- San Jose, CA

My opinion is that for the rates that Net 10 charges there is no way that you can go wrong here. I have last years top of the line Samsung model for the service. It is a VERY good phone that I got on sale. I live near a line of foothills in the South San Francisco Bay area and the reception here is spotty. On some occasions I actually have to go outside to make a call. I use the 25.00 monthly 750 minute plan that I think is a steal. My final comment: If you are on a budget and cannot afford premium service give this a try.

by mark -- January 6th 2012 -- NEW YORK, NY

Bad everything but monthly plan price.

by Amy -- December 16th 2011 -- Atlanta, GA

HORRIBLE, HORRIBLE customer service, tried to port my number from Verizon to Net 10.....6 phones calls, four hours on the phone, conference call with Verizon and Verizon told me their was an error with their system. I spoke to a supervisor and no HELP AT ALL. I DO NOT RECOMMEND THIS SERVICE, I even cancelled the new number transfer because they are not competent!!!!!!!!!!!!!!

by larry fields -- July 3rd 2011 -- salome, AZ

I have both a Net 10 and a track phone and am darned sorry I bought either one of them. Pieces of junk. I cannot depend on them to work when I need them. I will have a good signal but phone says no network or emergency calls only, or I have no minutes when I have over 170 minutes showing. Save your money people!

by Blake -- March 31st 2011 -- NYC, NY

I've only had it for a short time and haven't had to call customer service for any issues yet, but as far as the service goes I'm so surprised how good it is. They use the AT&T and Verizon networks but I wasn't sure if it was going to be a slower speed or lesser quality but i have to say the web is blazing fast and I have service everywhere. So glad my buddy on my basketball team told me about it.

by Lester -- March 31st 2011 -- Miami, FL

Now for March Madness, it’s been really important for me to be able to keep up with my games, no matter where I am. Thanks to Net10, I was able to do just that. With my 50 dollar unlimited plan, I was able to check scores and updates from anywhere using the unlimited internet.

by Wayne Lineberry -- March 22nd 2011 -- Elkton, MD

Was extremely unhappy with AT&T and their creative billing policies. After much research I decided on Net 10. I am originally from CT so my mother was on my AT&T family plan. I got her a net 10 phone as well as my wife. I have been extremely happy with the call quality and the coverage. The flexible billing plans are a great plus. Text messages go through instantly and I have no more or no less coverage in buildings than I did with AT&T. The customer service can be rough to deal with but overall I would rate them adequate. I am very happy with the LG900g. The real downside to this phone is that I can't stream video. But, I can check my email, create emails and surf the web(get OperaMini).I would highly recommend this phone and net 10 to anyone based on my experience so far.

by Mark H. -- March 8th 2011 -- Lakewood, CO

Switched from Sprint due to very high cost. Had Net10 for over a month. Set up is easy, when adding additional minutes to the two phones, no problem. Still figuring out which card is best for us. I text a lot, she does not know how. Great system. I may buy a better phone for easier texting.